Intrior 7 year warranty

Congrats!

Welcome to Intrior - Personalise Your Space. As being a part of Intrior family you are entitled for a stress-free 7-Year Warranty*

Warranty covers 1-Year free service from Intrior on Labour cost, the product or material will be based on your product warranty. It also covers up to 7 years warranty on products used by Intrior, whose warranty is given by OEM company itself, Intrior will charge only labour for that product after 1 year. Product warranty validation is at the sole discretion of the OEM company.

For a complete list of warranty on different products, see the list below:


FAQs

1. Does Intrior offer warranty on home interiors?

Yes. Intrior offers warranty on its products and services

2. What products and services does the Intrior warranty cover?

The warranty offerings by Intrior are as follows:

# Product Type Duration Details
1 ON-SITE SERVICES 1 Year Includes warranty against workmanship by direct labours appointed by Intrior related to following items:
a) Furniture (see full details below)
b) Electrification (see full details below)
c) Painting (see full details below)
d) Gypsum False Ceiling (see full details below)
2 HARDWARE 1 year Includes Hinges, Handles, Drawer Channels and Hydraulic Pumps (Rusting not included)
3 LIGHT & SWITCHES 1 year Includes Lights, Fans, Switches and MCB
4 KITCHEN BASKETS 7 years Includes SS304 Wire Baskets, and Ebco, Hettich, Blum Tandem Baskets (Only Functional aspect)
5 PLUMBING EQUIPMENTS Varied Product-wise warranty details:
a) Ceramic ware (Basin and WC) - 2 years
b) Seat Cover of WC - 1 year
c) CPVC pipes - 3 years
d) Concealed Cistern - 7 years
e) Open cistern - 3 years
f) External Plumbing Fittings (Spout, diverter, angle cock, jet spray) - 10 years (Repair services only - need to pay for spares)
(see full terms below)

3. Does Intrior offer warranty on services? What does it cover?

Intrior is the only branded player that is offering a warranty for a period of upto one year on on-site services.

4. How can I claim warranty?

You can email at warranty@care.intrior.com to register your warranty claim.

5. What are the prerequisites of the Intrior warranty?

In the event of repair, Intrior Warranty is valid only if you possess a digital or physical proof of complete payment and/or Warranty Certificate issued by Intrior.

6. What if I lose my bill or Intrior warranty certificate?

Don’t worry! In case you lose your physical customer contract or Intrior Warranty Certificate, you can request the information by contacting Intrior customer support on warranty@care.intrior.com.

7. Can I renew my warranty once it expires?

Currently, we are not offering any extension or renewal of Intrior Warranty. But you can reach us for any such small jobs.

8. Will I be charged if I need any services after the end of the Intrior Warranty period?

We are happy to provide after-sales services even after your Intrior Warranty period expires. The service charges would be minimal and material charges may be incurred (if anything needs to be replaced).

9. Are customised products, provided by Intrior covered under Intrior Warranty?

Customised products offered by Intrior are not covered under Intrior Warranty.

10. Are decor products and accessories provided by Intrior covered under Intrior Warranty?

Some decor products and accessories may or may not come under manufacturer warranty, depending on the products. Please speak to a Intrior authorised representative to find the manufacturer’s warranty period of any such product, not listed above.

11. How should I notify Intrior regarding any damage?

Notify Intrior via email (warranty@care.intrior.com) within 3 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, can void the Intrior warranty.

Terms and Conditions

1. Warranty will start from the date of handover of site or client moving in, whichever is earlier. Warranty shall be applicable only after full payment by client as per bill provided by Intrior. After complete payment the warranty will be considered active from the above mentioned date.

2. After settlement of any claim, the warranty period will not start afresh.

3. This warranty is governed by the clauses mentioned in Intrior Quality Standards.

4. Intrior shall provide replacement only after inspection.

5. Intrior shall not be liable for any indirect or consequential loss or damages to the customer. The customer's exclusive and sole remedy under this warranty policy shall be as mentioned here in this clause.

6. Intrior is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.

7. The warranty policy shall not cover any defects arising out of factors out of control of Intrior, including but not limited to:

8. Any claim made in terms of this warranty policy shall be made within 10 days of the consumer discovering any defect, damage or failure which gives rise to a claim.

9. Intrior reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/ service.

10. Intrior shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.

11. Intrior, in it's sole creation is entitled to

12. Intrior is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline in coordination with the respective brand.

13. Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand. The cost of these additional charges is to be borne by the customer.

14. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.

15. Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.

16. In case of any disputes, the same is subject to the exclusive Jurisdiction of the courts of the respective cities.

17. The facts and all matters concerning any dispute will be kept confidential by both the customer and Intrior at all times.

18. The customer is expected to provide the painter(s) with basic necessities as a stool/ladder, bucket and water (to mix the paint) at the site.

19. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Intrior representative. The decision will be made following an inspection by the representative.

20. The cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer. As a standard practice, Intrior will cover the product with protective covering, wherever required.

21. Repair(s) are subject to the current product offerings of styles and construction options within the Intrior product line, at the time of the claim. If a claim is filed after a Intrior product becomes obsolete or discontinued, Intrior will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.

Furniture

Sofas

1. To know the brand of your product, please refer to the products attributes/information or speak to your authorized Intrior representative.

2. Intrior warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents or improper use and maintenance.

3. This warranty is applicable on sofas including but not limited to 1, 2, 3 seater sofas, sectionals, ottomans and sofa cum beds.

4. Notify Intrior within 10 days of detecting any defect via phone or email.

All other furniture

1. This warranty is applicable on all other furniture by the brand ‘Intrior’ and Brand Partners. To know the brand of your product, please refer to the product attributes/information, or speak to your authorized Intrior representative.

2. Intrior warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.

3. The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks, knots and bending/warping of plywood.

4. This warranty is applicable for furniture including but not limited to upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, accent chairs, metal furniture and outdoor furniture.

5. Brand Partners may offer additional warranty on certain products or parts of the furniture. Please contact an authorized Intrior representative to know more.

6. Notify Intrior within 10 days of detecting any defect via phone or email.

Electrification

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall electrical work carried out exceeds a value of INR 50,000 subject to no voltage fluctuation or no input power source issue checked by Intrior’s representative.

2. Intrior will provide replacement, as long as the particular material is not discontinued by the manufacturer, and labour for re-application, as may be necessary to set right the electrical failure.

3. Throughout this warranty policy document the words "electrical failure" shall mean any of the following occurring, subject to the other conditions stated in this document

4. The customer has used the entire electrical wiring recommended and laid by Intrior provided the customer had used appropriate appliances in the usage ports/ points.

The warranty policy will not cover any defects arising out of factors out of control of Intrior, including but not limited to

The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any) and labour required to set right the concerned failure only, at the time of lodgement of claim.

Painting Services

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall paint surface area exceeds 500 sq ft, subject to satisfactory inspection of the surface painted by Intrior’s representative.

2. Intrior shall provide replacement paint, as long as the particular paint code (paint code is necessary) is not discontinued by the manufacturer

3. Paint failure shall mean any of the following occurrences

4. The customer has used the entire paint system recommended by Intrior. An undercoat of primer along with two coats of putty and 2-3 coats of the paint on all surfaces.

The warranty policy shall be void in the following events:

The replacement cost includes the cost of paint and labour required to set right the area of paint failure, at the time of claim lodged

In coastal areas fading and chalking occur with all surfaces. Within normal limits this is not considered as a failure.

Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation due to rework/fitting work done by the customer after handover.

Gypsum False Ceiling

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where : 

1. The overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by Intrior’s representative.

2. Intrior shall repair and provide labour for re-application of the paint coat, as may be necessary to set right the false ceiling failure in the affected portion only.

3. False ceiling failure shall mean any of the following occurrences:

4. The customer has used the entire false ceiling system recommended and executed by Intrior. The false ceiling should have been done with the usage of Intrior approved brands and all materials utilized shall be of the same manufacturer. Any mix use of other brands shall make the warranty null and void.

The warranty policy shall be void in the following events:

The warranty will be applicable for standard quality Gypsum ceiling for a period of 6 months only.

In coastal areas fading and chalking occur with all surface. Within normal limits this is not considered as a failure.

Plumbing Services

If a defect is found upon inspection by a company authorized representative, the defect will be rectified without charge, in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall plumbing work carried out exceeds a value of INR 50,000 subject to satisfactory inspection by Intrior's representative.

2. Intrior will provide replvacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.

3. Plumbing failure shall mean any of the following occurring

4. The customer has used the entire plumbing system installed by Intrior.

The warranty policy will not cover any defects arising out of factors out of control of Intrior, including but not limited to:

The replacement cost includes the cost of plumbing pipes/accessories and labour required to set right the concerned failure only, at the time of lodgement of claim.